Limited Warranty and Returns

THIS LIMITED WARRANTY CONTAINS IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU. 

1.  WHAT THIS LIMITED WARRANTY COVERS;

PERIOD OF COVERAGE

Proxy, Inc. (“Proxy”), 500 3rd Street #245, San Francisco, California 94107 USA, provides you, the original purchaser of the enclosed product, the following Limited Warranty.  Proxy warrants to you that the product contained in this box (“Product”) will be free from defects in materials and workmanship for a “Warranty Period” that is the greater of: a period of one (1) year from the date of delivery following the original retail purchase, or so long as you have an active subscription to Proxy’s Online Services.  If the Product fails to conform to this Limited Warranty during the Warranty Period, Proxy will, at its sole discretion, either (a) repair or replace any defective Product or component; or (b) accept the return of the Product and refund the money actually paid by the original purchaser for the Product.  Repair or replacement may be made with a new or refurbished product or components, at Proxy’s sole discretion.  If the Product or a component incorporated within it is no longer available, Proxy may, at Proxy’s sole discretion, replace the Product with a similar product of similar function.  This is your sole and exclusive remedy for breach of this Limited Warranty.  Any Product that has either been repaired or replaced under this Limited Warranty will be covered by the terms of this Limited Warranty for the longer of (a) ninety (90) days from the date of delivery of the repaired or replacement Product, or (b) the remaining Warranty Period. 

2.  RETURN POLICY

If for any reason you are unsatisfied with the Product, you can return it for a full refund within the first thirty (30) days after delivery so long as the Product is in its original condition, in its original packaging, and you enclose the packing slip.  We will pay for return shipping for your returned items.  You must also return all parts, cables, and documentation included in your order.  We will apply your refund to the original payment method.  Only products you purchase directly from Proxy are eligible for refunds by Proxy.  Any Proxy hardware you purchase from a third-party reseller will need to be returned to them in accordance with their return and refund policy.

3.  HOW TO GET SERVICE IF YOU WANT TO CLAIM UNDER THIS LIMITED WARRANTY

To make a claim under this Limited Warranty, the purchaser of the Product must (a) notify Proxy of their claim by emailing support@proxy.com during the Warranty Period and providing a description of the problem, and (b) comply with Proxy’s return shipping instructions.  Proxy will have no warranty obligations with respect to a returned Product if it determines, in its reasonable discretion after examination of the returned Product, that the Product is an Ineligible Product (defined below).  Proxy will bear all costs of return shipping to owner and will reimburse any shipping costs incurred by the owner, except that with respect to any Ineligible Product, for which the owner will bear all shipping costs.

4.  WHAT THIS LIMITED WARRANTY DOES NOT COVER

This Limited Warranty does not cover the following (collectively “Ineligible Products”): (i) Products marked as “sample” or “Not for Sale”, or sold “AS IS”; (ii) Products that have been subject to: (a) modifications, alterations, tampering, or improper installation, maintenance or repairs; (b) handling, storage, installation, testing, or use not in accordance with this Manual or other instructions provided by Proxy; (c) abuse or misuse of the Product; (d) breakdowns, fluctuations, or interruptions in electric power or the telecommunications network; or (e) Acts of God, including but not limited to earthquake, fire, flood, hurricane, lightning or tornado; or (iii) any non-Proxy branded hardware products, even if packaged or sold with Proxy hardware.  This Limited Warranty does not cover software (even if packaged or sold with the product).  Proxy recommends that you use only authorized service providers or professional installers for installation, maintenance or repair.  Unauthorized use of the Product or software can impair the Product’s performance and may invalidate this Limited Warranty.

5.  DISCLAIMER OF WARRANTIES

EXCEPT AS STATED ABOVE IN THIS LIMITED WARRANTY, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW PROXY DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES AND CONDITIONS WITH RESPECT TO THE PRODUCT, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PROXY ALSO LIMITS THE DURATION OF ANY APPLICABLE IMPLIED WARRANTIES OR CONDITIONS TO THE DURATION OF THIS LIMITED WARRANTY.

6.  LIMITATION OF DAMAGES

IN ADDITION TO THE ABOVE WARRANTY DISCLAIMERS, IN NO EVENT WILL PROXY BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, OR SPECIAL DAMAGES, INCLUDING ANY DAMAGES FOR LOST DATA OR LOST PROFITS, ARISING FROM OR RELATING TO THIS LIMITED WARRANTY OR THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH ANY SUCH DAMAGES MAY BE BASED AND EVEN IF A PARTY HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES, AND PROXY’S TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATED TO THIS LIMITED WARRANTY OR THE PRODUCT WILL NOT EXCEED THE AMOUNT ACTUALLY PAID FOR THE PRODUCT BY THE ORIGINAL PURCHASER.

7.  LIMITATION OF LIABILITY

THE PROXY ONLINE SERVICES (“SERVICES”) PROVIDE YOU INFORMATION (“PRODUCT INFORMATION”) REGARDING YOUR PROXY PRODUCTS OR OTHER PERIPHERALS CONNECTED TO YOUR PRODUCTS (“PRODUCT PERIPHERALS”).  THE TYPE OF PRODUCT PERIPHERALS THAT MAY BE CONNECTED TO YOUR PRODUCT MAY CHANGE FROM TIME TO TIME.  WITHOUT LIMITING THE GENERALITY OF THE DISCLAIMERS ABOVE, ALL PRODUCT INFORMATION IS PROVIDED FOR YOUR CONVENIENCE,“AS IS”, AND “AS AVAILABLE”.  PROXY DOES NOT REPRESENT, WARRANT, OR GUARANTEE THAT PRODUCT INFORMATION WILL BE AVAILABLE, ACCURATE, OR RELIABLE OR THAT PRODUCT INFORMATION OR USE OF THE SERVICES OR PRODUCT WILL PROVIDE SAFETY IN YOUR SPECIFIC APPLICATION.  YOU USE ALL PRODUCT INFORMATION, THE SERVICES, AND THE PRODUCT AT YOUR OWN DISCRETION AND RISK.  YOU WILL BE SOLELY RESPONSIBLE FOR (AND PROXY DISCLAIMS) ANY AND ALL LOSS, LIABILITY, OR DAMAGES, INCLUDING TO YOUR WIRING, FIXTURES, ELECTRICITY, FACILITY, PRODUCT, PRODUCT PERIPHERALS, COMPUTER, MOBILE DEVICE, AND ALL OTHER ITEMS IN YOUR FACILITY, RESULTING FROM YOUR USE OF THE PRODUCT INFORMATION, SERVICES, OR PRODUCT.  PRODUCT INFORMATION PROVIDED BY THE SERVICES IS NOT INTENDED AS A SUBSTITUTE FOR DIRECT MEANS OF OBTAINING THE INFORMATION.  FOR EXAMPLE, A NOTIFICATION PROVIDED THROUGH THE SERVICE IS NOT INTENDED AS A SUBSTITUTE FOR AUDIBLE AND VISIBLE INDICATIONS IN YOUR FACILITY.

8.  YOUR RIGHTS AND THIS LIMITED WARRANTY

This Limited Warranty gives you specific legal rights.  You may also have other legal rights that vary by state, province, or jurisdiction.  Additionally, some of the limitations in this Limited Warranty may not apply in certain states.  The terms of this Limited Warranty will apply to the extent permitted by applicable law.  For a full description of your legal rights you should refer to the laws applicable in your jurisdiction and you may wish to contact a relevant consumer advisory service.